Shipping information 邮寄信息
How will my order be packed？
All our orders are packed with care. We take pride in our business and will endeavor to deliver our plants to you in the best conditions possible.
Your order will be packed bare rooted, it will be dried for 1-2 days before packing, and will be wrapped in very protective material, we use polyester and tissue. Each plant will arrive with a durable weather proof name tag.
Which courier service do you use?
All parcels are sent via Australia post with Signature. (Due to covid 19 parcels sent after 20th of April，2020 will not request signature until things are back to normal. This is so our customers can stay at home and don't have to travel to collect it from the post office).
When will my order be dispatched?
Parcels will be sent on Mondays (or on Tuesdays if Monday is a public holiday, or when orders volumes are high). Payment cut off time is Thursday 6:00pm. If you pay after this time it will be sent on the next next Monday. We will start preparing your orders (print invoices, make labels, sort out orders, unpotting and wrapping with great care), so no changes can be made after this time.
Will I be notified when my order is sent?
You will receive tracking notifications via email.Tracking emails might be sent before Monday but the actual dispatch time is Monday. Parcels normally arrive 1-3 days after sending. If you use bigpond or hotmail, our Tracking email may go into spam.
How much is shipping?
We offer flat rate shipping ($9.5) to Victoria customers. Postage to other state starts at $9.5 (500grams) and will be calculated at the check out.. Service we use is Auspost express post with signature.
I have some concerns after receiving my parcel, what should I do?
If your parcel gets damaged, or lost, please contact us by email (rntsucculents@gmail.com) within 3 days after receiving your parcel. You can also message us on facebook:https://www.facebook.com/Rntsucculents.
Do you combine postage?
Yes we do, if you have multiple order within the same ordering period (between Thursday 6pms), please contact us to combine your order. We do go through them manually each week, but in case we miss it, please contact us.
我的订单会如何打包？
我们的每一颗多肉都会精心包好，以确保他们可以被邮局完好送到新家。
多肉都会脱土邮寄(无法带土邮寄，抱歉！），晾根1-2天后用海绵或者纸巾打包。每一颗都会带适合户外使用的名字标签，方便识别。
是否会通过特快寄出？
我们使用邮局的特快服务，带签名 (2020年4月20号后因为疫情默认不需要签名，减少大家出行，恢复正常后会恢复需要签名）。
我的订单会何时发货？
每周四晚6:00 pm截单，每周一发货（若周一是节假日或者订单过多发不完，会周二发货）。周四6:00pm后付款的的订单会下下一个发货日（隔周）寄出。截单后我们开始准备发货（打印清单，标签，配货，脱土，晾根，打包），所以截单后不能再做任何更改。
发货时我是否会收到通知?
快递号会通过email周一发出。寄出后1-3天到。qq,bigpond和hotmail可能会屏蔽我们的快递email，请检查一下垃圾邮件。
请问邮费多少？
邮费会在付款页面计算, $9.5起（500 g）。维多利亚洲内多少都是$9.5,其他洲视多肉重量而定。
我收到的东西可能有问题，请问怎么办？
如果路上有损伤，请在收到包裹后联系我们。如果路上有丢失，请联系我们。
如果不清楚如何下单请微信或者facebook私信我们。微信：RNTSUCCULENTS. Facebook： RNTSUCCULENTS. EMAIL： rntsucculents@gmail.com
是否可以合并运费
每个截单周期内（上一个周四6pm到这一个周四6pm之内）下的订单都可以合并，请用前面提到的方式联系我们合并订单。我们会按着名字来合并，但是以防错过也请提示一下我们。多出来的运费可以原路退还。