Shipping information 邮寄信息

All our orders are packed with care. We take pride in our business and will endeavor to deliver our plants to you in the best conditions possible.

All parcels are sent via Australia post with Signature. (Due to convid 19 parcels sent after 20th of April,2020 will not request signature until things are back to normal. This is so our customers can stay at home and don't have to travel to collect it from the post office).

Parcels will be sent on Mondays (or on Tuesdays if Monday is a public holiday, or when orders volumes are high). Payment cut off time is Thursday 6:00pm. If you pay after this time it will be sent on the next next Monday. We will start preparing your orders (print invoices, make labels, sort out orders, unpotting and wrapping with great care), so no changes can be made after this time.

You will receive tracking notifications via email.Tracking emails might be sent before Monday but the actual dispatch time is Monday.

We offer flat rate shipping   ($9.5) to Victoria customers. Postage to other state starts at $9.5(500grams) and will be calculated at the check out.. Service we use is Auspost express post with signature.

If your parcel gets damaged, or lost, please contact us by email (rntsucculents@gmail.com) within 3 days after receiving your parcel.

我们的每一颗多肉都会精心包好,以确保他们可以被邮局完好送到新家。

我们使用邮局的特快服务,带签名 (2020年4月20号后因为疫情默认不需要签名,减少大家出行,恢复正常后会恢复需要签名)。

每周四晚6:00 pm截单,每周一发货(若周一是节假日或者订单过多发不完,会周二发货)。周四6:00pm后付款的的订单会下下一个发货日(隔周)寄出。截单后我们开始准备发货(打印清单,标签,配货,脱土,晾根,打包),所以截单后不能再做任何更改。

快递号会通过email周一发出。

邮费会在付款页面计算, $9.5起(500 g)。维多利亚洲内多少都是$9.5,其他洲视多肉重量而定。

如果不清楚如何下单请微信或者facebook私信我们。微信:RNTSUCCULENTS. Facebook: RNTSUCCULENTS. EMAIL: rntsucculents@gmail.com

如果路上有损伤,或者丢失,请联系我们。